The Inbox Zero is a fantastic way to manage your email. One way to support the method is to create an simple folder structure that will allow for quick access to relevant type of information. One way to do that is to use create a set of three tags or folders to manage all the email:
- Waiting for
Why would you need just those three folders? These three are enough to support the need to keep a track of open itmes and maining a record of conversations. Let me explain one by one.
This is fairly self-explanatory. You need Archive folder to store your correspondence, keep a record of discussions held, any agreements made etc.
Depending on the system used to store emails the Archive can a giant single folder were everything gets lumped together. This can be easily applied in places where web-based email is used. Services like Gmail provide great search functionality so maintaining a large and complecated sub-folder structure is not be necessary. If you use other tools like Outlook which are not so good in search you will be better off with small set of folders.
In fact this is how I manage email in my workplace. I have two archive folders for major areas of my work. Each archive contains a limited number of folders. I’m trying to keep this number to a minimum but at the same time don’t let it to constrain my ability to categorise and file messages in a way that allows easy retrieval.
One way to manage to do items that arrive via email is to put them on your task list. This is an approach that I follow. The main reason for it, is that dealing with email is only part of my responsibilities so emails should be kept with other actions.
However my approach may not be most effective in environments with heavy traffic. During the processing phase once you’ve established that there is something to do with them it maybe easier to drop emails into the Do folder. When finished processing, open that folder and start working on one item at the time.
Creating a specific folders for items that require action will provide two benefits. First you have a copy of the original correspondence at hand so it’s easy to know what’s required. Secondly a separate folder allows to split todo items from other types of messages and especially remove them from the inbox leaving a clean slate.
Last important category of emails that you should be kept separate from others are waiting for items. Again you could keep track those on your task list and this is how I do it. If you have to deal with a large number of waiting fors, it may be easier to keep them in separate folder and review it regularly, at minimum once a day. Keeping this folder makes it much simpler to find the open items and follow up with someone.
Setting up your email client with these three folders allows you to better support excecution of inbox zero approach. It reduces the obstacles for accessing email, keep things cleas and nicely separated.
This was a last post in the series covering manging email. If you’re interested in the previous post please check email category on this blog.