Very often we find that after a long day we haven’t made that much of a progress and all we can remember is email and the countless number of of the messages we’ve gone through.
On the other hand email provides us with instant gratification of completion. Simply take one message, respond to it and problem solved. If compared to few hours of continuous effort to close out a project not wonder email wins.
When someone takes a day to respond does this annoy you? We came to expect that since email provides instantaneous delivery people will behave in the same way. For many few hour response time is not acceptable. However we tend to forget that email is just one element of work. Unless you work in client service team and receiving requests via email you have plenty of other responsibilities. Managing email is only one of them.
What’s in your job spec?
Lets start at the beginning. When you look at your job description does it say deal with email? Most likely not.
For majority to of people the job spec includes things like reporting, writing, attending meetings and discussions, gathering information, routine tasks etc. Sure some of responsibilities will involve dealing with email but the connection is always indirect. Yet somehow we end up spending majority of our days dealing with email and complaining that we are not doing what we were supposed to to.
How much value?
When email came about initially it was this great tool for instant communication. When letters took days to deliver, email was this tool to deliver messages instantaneously.
Nowadays many people have this expectation that we should respond to email very quickly. Yet they forget about two things. Each of us receives plenty of mail, so when sender thinks he’s creating one to one connection for recipient it’s one of many connections to deal with.
Secondly we have limited number of hours at our disposal hence we need to make very smart choices and allocate time where we receive the most value in return.
Since we can spend our working day on countless activities each similarly important we should consider following question: does responding to email is more important than working on a project Y or task Z? Unless you work in a call center and dealing with email and your primary responsibility it’s more than likely that you can wait few hours before responding.
Before your start a new day and dive into unread messages consider what bring more value.
Can emails from yesterday evening wait until lunch time so that you can spend some time on this important project?